Returns & Refunds Policy for Proud Job Tees

Custom Product Notice:
At Proud Job Tees, every item is made-to-order specifically for you. As a result, we accept returns and offer refunds under specific circumstances only.

Eligible Refunds or Replacements:
– Items received defective or damaged.
– Items sent incorrectly (wrong size, design, or color).

Return Request Timeframe:
You must contact us within 14 days of receiving your product to request a return or refund.

How to Request a Return:
– Email [email protected] with your order number and attach clear photos showing the issue.
– Our customer service team will respond within 2 business days with further instructions.

Return Shipping Responsibility:
If the return is due to our error, we will cover return shipping costs. Otherwise, customers are responsible for return shipping.

Non-Refundable Cases:
– Buyer’s remorse (e.g., changing your mind, ordering the wrong size without checking the sizing chart).
– Minor variations in color or design due to different monitor settings or production processes.

Our Goal:
Your satisfaction is our priority. We aim to resolve issues quickly, fairly, and efficiently.

Compliance:
This Returns Policy is structured in compliance with US e-commerce standards and Google Merchant Center guidelines.